It delights us at EnergyMarket, when you receive items you have ordered timely and at the right quality. It is to ensure these, that we have put forth below Shipping and Returns policy, to familiarize you with this procedure.
As part of EnergyMarket's order checkout process, shipping costs and delivery leadtimes are computed automatically based on order value, weight, your preferred delivery location and stock status (whether shipped from stock or from overseas). Depending on the shipping option you select, delivery leadtime and costs will be shown on the shipping quotes page.
Please see our available shipment/delivery options:
1. Door Delivery: Nationwide within 3 to 5 business days, Internationally within 10 business days.
- Free Shipping: Mostly order-value based. Please refer to our sales and product Banners, Marketing emails, etc for current promotions
- Standard Shipping - Express courier: Mostly weight-based. In compliance with our courier services guidelines, the greater of item actual weight and volumetric weight is used for shipping rate calculations.
2. Pickup from our Ibadan Store: Orders are available for pickup as specified during checkout, and expectation is that thay are picked-up within 5 days of readiness.
Generally, delivery leadtime starts to count from the day you place an order and receive our order confirmation.
You may return only defective/incorrect items. You may do this within 10 calendar days of delivery for replacement/refund however, to qualify, you must write on the delivery courier's waybill that the item(s) was delivered defective/wrong item has been delivered. For these, we will be responsible for the return shipping costs.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.